Membership Customer-Specific Exceptions
Because Every Rule Has One
Customer profiles now support controlled exceptions to plan-level and organisation-level rules: change a member's trial length, refund and re-bill their invoices, prepay upcoming cycles, apply a one-off discount, or adjust their store credit, all recorded on the profile.
The customer profile was already the operational anchor for staff. Favourites and preferences, custom parameters, aliasing for anonymity, and bans with a recorded reason were all there. But every hospitality operator hits situations where the standard rules don't quite fit an individual customer. A VIP guest on the standard plan might need their trial extended without changing the plan for everyone else. A key member might need a specific invoice refunded and re-billed against a corrected card. A returning regular might deserve a bespoke one-off discount just this once. Tiquo now handles exactly that: exceptions to the rules are built in, applied per customer, and don't touch the plan or organisation-level configuration that governs the rest of the base. Every workaround your team was doing manually is now a first-class action on the profile.
What's new
Membership actions
- •Change the payment method on file
- •Change the plan a member is on
- •Cancel at period end, not just immediately
- •Prepay upcoming billing periods
- •Refund and re-bill selected past invoices
Pricing exceptions
- •One-off discount attached to a specific customer or company
- •Store credit added or adjusted, optionally scoped to specific sublocations
How it works
Every exception lives on the customer's profile. Actions are recorded against the customer, don't affect the plan or organisation configuration, and are visible on the customer's profile for future reference.
Where to find it
Customer profile > Membership tab or Store Credit tab.
Latest Releases
Product UpdatesDuplicate and Merge
Tiquo now detects duplicate customer profiles and lets you merge them in a couple of clicks. The platform spots profiles that share identity signals like name, email, and date of birth, surfaces them as potential pairs with a confidence score, and gives you the choice to merge them or mark them as separate people.
Guest Passes
Tiquo now supports Guest Passes, giving members a simple way to bring guests into your venue while you stay in control of the numbers. Members can register guests when they sign up for their membership or on arrival at a location, and pass limits let you decide exactly how many passes each membership can issue.
Mesh Network
Tiquo POS now supports Mesh Networks, keeping every till, terminal, and handheld running even when your venue loses its internet connection. Devices talk to each other directly over your local wifi, so service carries on uninterrupted and everything syncs back to Tiquo the moment you reconnect.