Duplicate and Merge

Tiquo now detects duplicate customer profiles and lets you merge them in a couple of clicks. The platform spots profiles that share identity signals like name, email, and date of birth, surfaces them as potential pairs with a confidence score, and gives you the choice to merge them or mark them as separate people.

A customer might book with a personal email and join as a member with a work address, leaving their history split across two profiles. Staff can miss past visits, and reports can count the same person twice. Tiquo finds likely duplicates and shows why they match. When you merge them, their orders, bookings and details come together in one profile.

What's new

Duplicate detection

• •Tiquo automatically identifies profiles sharing identity signals such as name, email, and date of birth
• •Only pairs with multiple matching signals appear in the list
• •Each pair shows a confidence score and the signals that matched, so you can judge at a glance

Merge and dismiss

• •Merge a pair to combine two records into one profile with the full history
• •Mark a pair as Not duplicates and it won't be suggested again, useful for family members sharing details
• •Refresh the list at any time to pick up newly detected pairs