How 180 Studios Is Redefining the Member Experience With Tiquo
One million square feet. Sixteen entrances. Fourteen restaurants. Over a hundred fragmented tech providers. One platform to replace them all.
Previous tech stack
- Lightspeed
- Sevenrooms
- Mews
- Nexudus
- Memberstack
- Pipedrive
- Webflow
- The Dots
- Alliants
- Unifocus
- Flyr
- Amadeus
- SiteMinder
- Grateful
- Pay Captain
- Rota Ready
- Zettle
- Resy
- Formitable
- Ticket Tailor
- Acuity
- Mixpanel
- Pirsch
- Shopify
- Gift Up
- Klaviyo
- Mailchimp
- Sendgrid
- Intercom
- Event Temple
- DocuSign
- Plus dozens of internal systems across different brands and legal entities
180 Studios occupies a million square feet of mixed-use space in central London. It houses a hotel, three health and spa facilities, a dozen event spaces, offices, coworking hubs, membership lounges, exhibition halls and retail units. A visitor might check into the hotel, have coffee in a ground-floor cafe, see an exhibition, work out, host dinner at one of fourteen restaurants and finish the day in a members-only lounge, all in the same building.
Before partnering with Tiquo, 180 Studios relied on over 100 technology providers. Separate systems handled point of sale, bookings, memberships, check-ins, hotel management, event enquiries, ticketing, CRM and payments. Each held its own data and could not communicate with the others.
Staff couldn't see a customer's full history, and members had to identify themselves again at each service point. Revenue was spread across dozens of dashboards, making it difficult to report on the business or suggest relevant services from another department.
180 Studios chose Tiquo to bring these systems together while keeping the flexibility each part of the property needed.
The Challenge: 100+ Providers, Zero Unified Visibility
Mixed-use properties often buy specialist software for each part of the business: a PMS for the hotel, POS for restaurants, booking software for the gym, exhibition ticketing and a membership CRM. Few vendors handle all of these services together.
Connecting those tools creates integration work, manual fixes and gaps between records. At 180 Studios, sixteen entrances and dozens of sublocations made that work particularly difficult.
Staff spent time reconciling records that they could have spent serving guests. Marketing couldn't build a complete customer profile, and finance struggled to report across legal entities. Members and visitors felt those gaps when moving between services.
The Solution: A Phased Rollout Across Every Vertical
Tiquo planned the rollout in six stages. Each added services to the same platform, building on the records and processes established in the previous stage.
Stage 1: Consolidating a Decade of Fragmented Data
Tiquo first imported existing customer records, order histories and transaction data into one database.
The data came from dozens of platforms with different formats, structures and customer identifiers. Tiquo reconciled duplicate records and standardised formats to create a shared record for every customer who had used any part of the property.
Each later stage, from POS to hotel bookings, adds to the same customer profile. Marketing, operations and finance teams can now view every brand and sublocation from one dashboard. Predictive analytics can model customer lifetime value, forecast behaviour and identify trends across the combined data.
Stage 2: Unified Point of Sale Across All F&B and Retail
Tiquo then deployed its POS across Corner Cafe, 180 Corner, Cornershop, 180 Health Club, the exhibition gift shop and all restaurant POS terminals.
Previously, each location had separate product catalogues, pricing and reports. Staff couldn't see what a customer had ordered elsewhere, and gift cards worked in some locations but not others.
Every transaction now feeds into the same system. Staff can see a customer's full history anywhere in the building. A member can order coffee at Cafe Corner, add lunch at a restaurant and buy something from the gift shop on one open tab, then settle it with a single payment.
When a bill covers several legal entities, Tiquo splits the payment and generates an invoice for each entity immediately, without cross-charging or manual reconciliation. Gift cards work across services, and 180 Studios controls which sublocations accept them.
Stage 3: Intelligent Check-In Across All Receptions
With sixteen entrances and several reception points, staff needed to check whether arrivals had a valid membership, tenancy, hotel booking or day pass.
Tiquo installed self-service check-in across all reception areas. It verifies each person's status instantly, replacing spreadsheet checks, calls to other departments and reliance on staff memory.
Members and tenants sign in securely without passwords on any device. Their membership cards are available in Apple Wallet and Google Wallet, so they don't need physical cards. Reception staff can see each person's identity, entitlements and full history with the property in the CRM.
Stage 4: Bookings for Exhibitions, Health Club, and Spa
The exhibitions, health club and spa attract both members and the public. Each previously had its own booking system, customer database, availability calendar and payment process.
Exhibition tickets, gym sessions, spa treatments and wellness classes now use one booking system, online, in-app and at the venue. Availability updates in real time across channels, preventing the overbooking problems of the previous setup.
Customers who book exhibition tickets are already authenticated and recognised on arrival. Staff can use floor plans and table management for spa treatment rooms, gym areas and exhibition spaces as well as restaurants. With stored credit, members charge bookings to their account, check their balance and settle on their phone without help from staff.
Stage 5: Private Hire Event Enquiries and Management
180 Studios' dozen event spaces host corporate conferences, private dinners and product launches. Teams used to coordinate enquiries, proposals, contracts and logistics through emails, spreadsheets and calls across departments.
Private hire requests now enter one system. The events team can check availability, prepare proposals, collect deposits, handle digitally signed contracts and coordinate catering, AV and facilities teams from the same place.
Clients review proposals, sign agreements and pay deposits digitally, reducing email exchanges. 180 Studios can configure the enquiry workflow around how its events team works.
Stage 6: Hotel Booking and Property Management
The final stage moved the hotel onto Tiquo, replacing its standalone property management system.
Hotel guests now share the same records as members, diners, exhibition visitors and event clients. At check-in, staff can see a guest's full history with 180 Studios. Room charges, restaurant bills, spa bookings and minibar orders feed into one system and can be settled together in a single tap at checkout.
A hotel guest can charge a spa treatment, three restaurant meals and an exhibition ticket to their room, then pay once for the whole stay. Tiquo splits that payment across the correct legal entities. The hotel team can also see previous stays and orders across locations to suggest things the guest might enjoy.
The Result: One Platform, One Experience, Zero Friction
180 Studios replaced over 100 providers with one platform covering its services, entrances and customer interactions.
Customers and members use one login, tab, payment and loyalty programme across the building. Staff can recognise them and see their preferences wherever they visit.
Staff can hand over orders between shifts and see updates in real time. Tiquo works on every device without limitations, so teams can work across hardware and locations.
Finance has a shared record of revenue across legal entities. Marketing can plan campaigns using complete customer histories, while leadership can report across the portfolio instead of piecing together separate systems.
Why This Matters for Mixed-Use Properties Everywhere
180 Studios shows how a mixed-use property can replace separate POS, PMS, booking and CRM systems with one platform. Tiquo handles different services, legal entities and locations together, giving teams a shared customer record as people move around the property.
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