How 180 Studios Is Redefining the Member Experience With Tiquo
One million square feet. Sixteen entrances. Fourteen restaurants. Over a hundred fragmented tech providers. One platform to replace them all.
Previous tech stack
- Lightspeed
- Sevenrooms
- Mews
- Nexudus
- Memberstack
- Lightspeed
- Pipedrive
- Webflow
- The Dots
- Alliants
- Unifocus
- Flyr
- Amadeus
- SiteMinder
- Grateful
- Pay Captain
- Rota Ready
- Zettle
- Resy
- Formitable
- Ticket Tailor
- Acuity
- Mixpanel
- Pirsch
- Shopify
- Gift Up
- Klaviyo
- Mailchimp
- Sendgrid
- Intercom
- Event Temple
- DocuSign
- Plus dozens and dozens of internal systems across lots of different brands and legal entities
180 Studios is not your typical property. Spanning a million square feet of mixed-use space in the heart of London, it houses a hotel, three health and spa facilities, a dozen event spaces, offices, coworking hubs, membership lounges, exhibition halls, retail units, and more. It is a place where someone might check into a hotel room in the morning, grab coffee from a ground-floor cafe, attend an art exhibition, work out at the health club, host a private dinner in one of fourteen restaurants, and wrap up the day at a members-only lounge without ever leaving the building.
Running an operation like that is extraordinarily complex. Before partnering with Tiquo, 180 Studios relied on over 100 different technology providers to manage its day-to-day operations. Its separate systems for point of sale, bookings, memberships, check-ins, hotel management, event enquiries, ticketing, CRM, and payments were all siloed, generated their own data, and could not communicate with one another.
The result was a fragmented guest experience and an operational headache. Staff couldn't see a complete picture of who their customers were. Members had to re-identify themselves at every touchpoint. Revenue data was scattered across dozens of dashboards. Cross-selling between verticals was practically impossible.
180 Studios needed a partner that could unify everything into a single, intelligent platform without forcing the property to change the way it operates.
That partner was Tiquo.
The Challenge: 100+ Providers, Zero Unified Visibility
Mixed-use properties face a problem that most technology vendors don't even attempt to solve. Hospitality, food and beverage, wellness, events, retail, and workspace each typically require their own specialist software. A hotel needs a property management system. A restaurant needs a POS. A gym needs booking software. An exhibition needs ticketing. A membership club needs a CRM.
At scale, this creates a tangled web of integrations, manual workarounds, and data silos. For 180 Studios, with its sixteen entrances and dozens of distinct sub-locations, the complexity was multiplied many times over.
The costs of fragmentation go well beyond the technology itself. Staff spend time on manual reconciliation instead of serving guests. Marketing teams can't build a unified view of their customers. Finance teams struggle with cross-entity reporting. And most importantly, members and visitors experience a disjointed journey rather than the seamless, premium experience a property like 180 Studios aims to deliver.
The Solution: A Phased Rollout Across Every Vertical
Tiquo didn't try to flip a switch overnight. Instead, the rollout was designed in six deliberate stages, each one building on the last to create a compounding effect across 180 Studios' entire operation.
Stage 1: Consolidating a Decade of Fragmented Data
The first step was the most fundamental. Tiquo imported all existing customer records, order histories, and transactional data from 180 Studios' patchwork of legacy systems and consolidated everything into a single, unified database.
This was not a simple migration. Data was spread across dozens of platforms, each with its own schema, formatting, and customer identifiers. Tiquo's data engine reconciled duplicate records, standardized formats, and built a single source of truth for every customer who had ever interacted with any part of the property.
Without this step, nothing else works. A unified data layer means that every subsequent stage, from POS to hotel bookings, feeds into the same customer profile. 180 Studios' marketing, operations, and finance teams can now access portfolio-level insights across every brand and sub-location from a single dashboard. The predictive analytics suite can model customer lifetime value, forecast behaviour, and surface trends that were invisible when data was scattered across a hundred systems.
Stage 2: Unified Point of Sale Across All F&B and Retail
With the data foundation in place, Tiquo deployed its integrated point of sale across 180 Studios' food, beverage, and retail locations: Corner Cafe, 180 Corner, Cornershop, 180 Health Club, the exhibition gift shop, and all restaurant POS terminals.
Previously, each of these locations ran its own POS system with its own product catalogues, pricing, and reporting. Staff at one location had no visibility into what a customer had ordered at another. Gift cards worked in some places but not others.
Tiquo's POS changed all of that. Every transaction, across every location, now feeds into the same system. Staff can see a customer's full history regardless of where they are in the building. The multi-location open tabs feature means a member can order a coffee at Cafe Corner, add lunch at a restaurant, and pick up something from the gift shop, with everything charged to a single tab and settled through one payment.
Intelligent multi-entity payments handle the behind-the-scenes complexity automatically. When a customer pays a single bill that spans multiple legal entities, Tiquo splits the payment, generates instant invoices for each entity, and eliminates the need for cross-charging or manual reconciliation. Gift cards now work across all verticals, with 180 Studios retaining full control over which sub-locations accept redemptions.
Stage 3: Intelligent Check-In Across All Receptions
With sixteen entrances and multiple reception points, 180 Studios needed a way to verify that every person entering the building had the correct credentials, whether they were a member, a tenant, a hotel guest, or a day visitor.
Tiquo deployed its self-service check-in system across all reception areas. When someone arrives, the system instantly verifies their status: active membership, valid tenancy, confirmed booking, or guest pass. This replaces the old process of manually cross-referencing spreadsheets, calling other departments, or relying on staff memory.
Passwordless customer authentication makes the process frictionless for visitors. Members and tenants authenticate securely without passwords, using a flow that works on any device. Apple and Google Wallet integration means membership cards live on customers' phones, eliminating the need for physical cards. The advanced CRM with wallet cards gives reception staff an instant view of who someone is, what they are entitled to, and their full history with the property.
Stage 4: Bookings for Exhibitions, Health Club, and Spa
180 Studios' exhibitions, health club, and spa facilities are major draws for both members and the public. Previously, each of these verticals used separate booking systems, which meant separate customer databases, separate availability calendars, and separate payment flows.
Tiquo unified all bookings into a single system. Exhibition tickets, gym sessions, spa treatments, and wellness classes can all be booked through the same platform, whether online, in-app, or in person at the venue. Availability updates in real time across all channels, eliminating the overbooking problems that plagued the old setup.
The end-to-end multi-vertical flow means a customer booking an exhibition ticket is already authenticated and recognised when they arrive. Floor-plan and table management extends beyond restaurants to spa treatment rooms, gym areas, and exhibition spaces. Club Pay lets members charge bookings directly to their account, check their balance, and settle on their phone without speaking to staff.
Stage 5: Private Hire Event Enquiries and Management
180 Studios' dozen event spaces host everything from corporate conferences to private dinners to product launches. Managing enquiries, proposals, contracts, and logistics for these events used to involve a web of emails, spreadsheets, and phone calls across multiple departments.
Tiquo replaced this with a structured enquiry and management workflow. When a private hire request comes in, it flows through a centralized system where the events team can manage availability, generate proposals, collect deposits, handle contracts with digital signatures, and coordinate with catering, AV, and facilities teams from one place.
Documents, forms, and e-signatures streamline the contracting process. Clients can review proposals, sign agreements, and pay deposits digitally without back-and-forth emails. The adaptable configuration means 180 Studios can tailor the enquiry workflow to match how their events team actually works, rather than being forced into a rigid system.
Stage 6: Hotel Booking and Property Management
The final stage brought 180 Studios' hotel onto the Tiquo platform, replacing the standalone property management system with Tiquo's unified approach.
Hotel guests are now part of the same ecosystem as members, diners, exhibition visitors, and event clients. When a guest checks in, their profile reflects their entire history with 180 Studios. Room charges, restaurant bills, spa bookings, and minibar orders all flow through a single system. Checkout is a one-tap process that settles everything at once.
A hotel guest can charge a spa treatment, three restaurant meals, and an exhibition ticket to their room, then settle the entire stay with a single payment that Tiquo automatically splits across the correct legal entities. Cross-location customer tracking means the hotel team knows if a guest has stayed before, what they ordered last time, and what they might enjoy this visit.
The Result: One Platform, One Experience, Zero Friction
By replacing over 100 fragmented providers with a single unified platform, 180 Studios has achieved something that very few mixed-use properties in the world have managed: a truly seamless experience across every vertical, every entrance, and every touchpoint.
For customers and members, the difference is immediate. One login. One tab. One payment. One loyalty programme. No matter where they go in the building, they are recognised, their preferences are remembered, and every interaction feels like part of a single, coherent experience.
For staff, the change is equally transformative. Order takeover means shifts can be handed off without disruption. Real-time data means no more chasing updates across systems. And because Tiquo works on every device without limitations, teams are no longer tethered to specific hardware or locations.
For the business, the impact runs deeper still. Finance teams have a single source of truth for revenue across all entities. Marketing teams can run campaigns informed by a complete picture of customer behaviour. And leadership has portfolio-level insights that were simply impossible when data lived in a hundred different places.
Why This Matters for Mixed-Use Properties Everywhere
180 Studios is proof that the old model of stitching together dozens of specialist systems is not just inefficient. It is fundamentally incompatible with delivering a premium, modern member experience.
The future of mixed-use property management is not about finding the best POS, the best PMS, the best booking tool, and the best CRM and hoping they work together. It is about building on a single platform that was designed from the ground up to handle the complexity of multi-vertical, multi-entity, multi-location operations.
That is exactly what Tiquo was built to do.
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