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Customer segmentation for restaurants and hotels with worked examples: RFM scores, lapsed regulars, occasions, dietary preferences and booking lead time, and how to build them.
CRM or customer data platform for a hospitality group: what each one does, how identity resolution works across venues, and when you need one, the other or neither.
Stock counts and low-stock alerts are a starting point. Tracking ownership, serving sizes, ingredients and sell-by dates gives a restaurant more control over what it holds and sells. Here is how those records work together.
How spa booking software matches each treatment to a trained therapist, a suitable room and any equipment, handles buffers and couples treatments, and what to test before choosing a system.
How digital cloakroom tickets work: numbered tags linked to a guest's record, choosing tags, busy nights, lost tags, liability notices and how Tiquo's cloakroom tags work.
How coworking operators set up meeting room and desk booking: resource types, credit allowances, member and non-member pricing, guests, building access and company billing.
The cost of separate hospitality systems extends beyond their licences. Reconciliation, integration maintenance and technical support all take time and money. Here is what to include when you assess the total cost.
How padel and tennis clubs manage court bookings and memberships: peak and off-peak pricing, booking windows by tier, coaching, leagues, guest fees and floodlight charges.
New staff need to learn the venue’s software as well as its service routines. Separate systems can add another layer of training: copying records, checking mismatches and handling failed integrations. Reducing that work makes onboarding simpler.
How to structure a spa membership: facility access, included treatments or monthly credit, member rates, guest passes, off-peak tiers, minimum terms, freezes and UK consumer rules.
How to start a private members club in the UK: choosing a members' or proprietary model, getting the right alcohol licence, writing the rules, and the registrations to make before opening.
How private members clubs structure joining fees and annual subscriptions, from monthly instalments and age-based rates to waiting lists, renewals, refunds and new UK subscription rules.
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