गोपनीयता नीति
हम आपकी व्यक्तिगत जानकारी को कैसे एकत्र, उपयोग और सुरक्षित करते हैं।
www.tiquo.co respects your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.
Who We Are
TIQUO LTD is a UK-incorporated company registered at:
- Address: 26 Old Gloucester Street, London, WC1N 3AN, United Kingdom
- Company Number: 16500553
Depending on the context, we act as a data controller, joint controller, or data processor.
Data Protection Lead
Our Data Protection Lead can be contacted at: privacy@tiquo.co
EU Article 27 Representative
Our representative under GDPR Article 27 is based in Paris, France. Contact via: privacy@tiquo.co
How We Use Your Data
We collect and process personal data for the following purposes:
| Purpose | Data | Lawful Basis |
|---|---|---|
| Account Creation and Service Delivery | Name, email address, organisation details, login credentials, account preferences | Performance of a contract |
| Customer Support and Enquiries | Contact information, enquiry details, communications, support history | Performance of a contract and legitimate interests |
| Billing and Payments | Billing address, VAT details, payment references, transaction records | Performance of a contract and legal obligation |
| News, Updates and Marketing | Email address, marketing preferences | Consent |
| Cookies and Analytics | Device data, browser data, IP address, usage information | Legitimate interests and consent where required |
| Security, Fraud Prevention and Monitoring | Login history, IP address, device information, audit logs | Legitimate interests and legal obligation |
| Compliance with Legal Obligations | Transaction records, tax records, communications | Legal obligation |
| Business Sale, Merger or Reorganisation | Any personal data relevant to the transaction | Legitimate interests |
Who We Share Your Data With
- Business partners who help us operate our service
- Sub-processors (see https://tiquo.co/legals/subprocessor-policy)
- Regulators and law enforcement, where required by law
- Prospective buyers in the event of a business sale or merger
AI and Automated Processing
We offer optional AI-enabled features that our customers (service businesses such as hotels, restaurants, spas, gyms, clinics, cinemas, event venues, training providers and similar) can choose to enable. These features process data using Anthropic as our AI model provider.
Our AI Features
- Analytics Insights - AI generates explanations from anonymised analytics data
- Customer Overview Summaries - AI creates customer profile summaries
- Customer Name Enrichment - parses email prefixes to infer first and last names during import
- AI Documents and Forms - generates document templates based on your use case
- Email Campaign Designer - AI-assisted email drafting
- Segment Builder - converts natural language into segment rules
No Automated Decision-Making with Legal Effect
None of these AI features make automated decisions that have legal or similarly significant effects on you. Under GDPR Article 22, you have the right not to be subject to solely automated decision-making with legal or significant effects. Our AI features do not do this.
Data Transfer to Anthropic
Where your venue enables AI features, your data may be processed by Anthropic in the United States under Standard Contractual Clauses (SCCs). Anthropic does not use your data for model training.
Your Control
You can ask your venue (the business you interact with) to disable AI features for your personal data at any time.
International Transfers
We use cloud infrastructure in multiple regions:
- AWS eu-west-1 (Ireland)
- AWS us-east-1 (Virginia)
Customer data is replicated across both regions. Transfers to us-east-1 are covered by the EU-US Data Privacy Framework, Standard Contractual Clauses, and UK International Data Transfer Agreement as applicable.
Some of our sub-processors are based in the United States (Stripe, Clerk, Anthropic, and others). For international transfers, we rely on:
- EU Standard Contractual Clauses (Decision 2021/914)
- UK International Data Transfer Agreement (IDTA) and Addendum
- Swiss FDPIC-recognised mechanisms
- APEC Cross-Border Privacy Rules (CBPR) where applicable
- Adequacy decisions
Transfer Impact Assessments are maintained and available on request from privacy@tiquo.co
How Long We Keep Your Data
We retain personal data in accordance with our Data Retention Schedule. Key periods include:
- Account data - retained during contract plus 90 days after termination
- Billing records - retained for 7 years (tax compliance)
- Marketing data - retained until you withdraw consent
- Support records - retained for 2 years
- Security logs - retained for 12 months
Your Rights
EU/EEA (GDPR)
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection
- Complaint to your local DPA
UK (UK GDPR)
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection
- Complaint to the ICO
Switzerland (revFADP)
- Access
- Rectification
- Deletion
- Complaint to the FDPIC
US/California (CCPA/CPRA)
- Know what data is collected
- Delete your data
- Correct your data
- Opt-out of sale/sharing
- Non-discrimination
Canada (PIPEDA)
- Access
- Correction
- Complaint to the OPC
Canada - Quebec (Law 25)
- Enhanced privacy rights - see PIPEDA for details
Singapore (PDPA)
- Access
- Correction
- Withdraw consent
Hong Kong (PDPO)
- Access
- Correction
Brazil (LGPD)
- Access
- Correction
- Deletion
- Portability
- Information
- Opposition
Japan (APPI)
- Disclosure
- Correction
- Deletion
Australia (APPs)
- Access
- Correction
- Complaint to the OAIC
India (DPDPA)
- Access
- Correction
- Erasure
- Grievance redressal
To exercise any of these rights, please contact us at privacy@tiquo.co
Cookies
For detailed information about our use of cookies, please refer to our Cookie Policy on our website.
Protecting Children's Data
Tiquo does not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will delete it immediately. If you believe we have collected data from a child, please contact us at privacy@tiquo.co
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes via our website or by email where appropriate. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
privacy@tiquo.co
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